Returns Policy

Returns Policy

The General ruling that Buzz Hobbies follows is that if the item is "Faulty" we will work with the customer to make it right.
If you Stuffed it up or crashed it, we Won't cover it.
We have been in this industry for long enough to know when it is a genuine case.
Reasons like it didnt survive after a light crash testing on grass are not reasons that we accept, all impacts and crashes can cause damage so please don't be offended if your request is denied.

Test all items where possible before soldering to boards. Applying too much heat to a board or not connecting up correctly can often be a cause of issues with electrical components and generally not covered if you have already soldered to a board.

If you are unsure about the Buzz Hobbies return policy before you complete your purchase please email for clarification
support@buzzhobbies.com.au

WHAT can be returned?
Due to the Nature of this hobby we can only cover items that are Dead on Arival (DOA)
Damages caused by crashes or mistreatment are not covered under any circumstance.
Products where you simply change your mind are generally not covered by our returns policy.
 - Please choose carefully before purchase, email for further information or research the products beforhand.
 - Under certain criteria we can exchange - Please email for confirmation prior to creating a dispute.
All Sale items are non returnable
Gift cards are also non returnable.
 

WHEN do items need to be returned by?
All returns or DOA requests must be submitted within 14 days of receipting the items.

HOW do  you apply to return items?
To Apply for an RMA - Open the Resolution centre tabs from your account view on the site and follow the process. 

WHERE do items need to be returned to?
If the RMA has been accepted, Products are to be returned with all accessories, packaging and manuals to
Buzz Hobbies
Po. Box 2367
Malaga WA 6944

Please mark your RMA number on the packaging and email the tracking details to support@buzzhobbies.com.au

SHIPPING for returns?
Buzz Hobbies Will not cover any return shipping - that is the responsibility of the Purchaser, We also suggest you chose a shipping service that provides tracking.

CREDIT for returns?
Generally a replacment item of the same type and model will be issued, where the item is discontinued or not available in a reasonable timeframe a substitute or store credit may be offered.

Packing materials?
All returns are to be where possible in original packaging and include all accesories. cables and manuals.
Value of missing items may be deducted from your claim.